Patient FAQ

Using Veriheal – Patient FAQ

Is this a legal service?

Yes. Telehealth (formerly Telemedicine) is a legal medical management tool and not a separate form of medicine diagnosis. Telehealth technology is perfectly legal provided that it is used by a licensed physician in the respective state that the patient is accepted.

When are doctors available?

Doctors are available around the clock. You are able to book an instant consultation, or also a date in the near future.

Who qualifies for medical cannabis?

Anyone who is over the age of 18 years old, that believes that it will help alleviate their pain or sickness is eligible for an evaluation and approval.

How does everything work?

To get your recommendation you have to sign up and register on and complete a brief online profile. Upon registering for our service, clients are required to undergo an examination of pre-existing medical conditions. You will meet with a physician and have an evaluation. Based on qualifying conditions, the physician(s) will make a recommendation for Medical Cannabis.

What exactly is a medical cannabis recommendation?

A medical cannabis recommendation is a document that states that a specific person has a medical condition in which a doctor recommends that they procure medicine to help treat it. Once written by the doctor, that patient can go directly to the dispensary for their medicine or some states ask the patient to register with the state first, then go to the dispensary for their medicine.

Do you accept insurance

No, insurance does not cover MMJ visits at this time. Our fingers are crossed that does someday soon.

How do I renew my card?

The process is generally the same as when you first got your card – but things will go a little faster. Just book another consultation with one of the doctors, who can re-evaluate you and get your certification process going.

What’s the difference between a recommendation and a medical marijuana ID/card?

A doctor’s recommendation is a document that allows patients to use marijuana legally. A Medical Marijuana ID card itself is an ID needed to purchase cannabis IF the state mandates one. Many states only require a recommendation.

What medical conditions qualify me for medical cannabis?

Many conditions could qualify you for medical cannabis. There is a broad range of symptoms that qualify, and it’s important to read your respective state’s page on our site to see what conditions are approved in your state.

Are my records private?

Your medical records are maintained in our secure Health Insurance Portability and Accountability Act (HIPAA) compliant system. We do not share your information with your employer. All our data is regularly backed offsite, again with HIPAA compliance. Your information is our top priority at Veriheal, and using industry-leading software to secure our data keeps your information private and protected.

Is Veriheal HIPAA compliant?

Yes. As a business associate to all the physicians we work with, we adhere to strict HIPAA security requirements.

Will the government have my information?

No. Some people who qualify for medical recommendations sometimes choose not to pursue treatment because they fear there might be repercussions and they might end up on some sort of a “master list” of marijuana users. Please be informed that there is NO SUCH LIST that exists. There is no consolidated database that the DEA uses to conduct raids or employers can access during background checks.

As in any doctor’s practice, the record of your evaluation is protected and private under federal laws through the Health Insurance Portability and Accountability Act (HIPAA). Further, by law, doctor-patient confidentiality prohibits the police, DMV, and employers from accessing your medical records without your written permission or consent.

How do I pay for this service?

We accept all major Credit/Debit cards. We do not accept cash payments or medical insurance.

How much does it cost?

The cost of your recommendation is $199. The price includes everything you need for your recommendation: Your Appointment Booking, Physician Consultation Fee, and your Doctor Recommendation. There are no additional fees or taxes.

Data last updated 02/13/2020